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SUPPORT

DIGITAL AUDIO LABS Customer and Product Support

Customer Support

Welcome to our support page. Here you will find all the User Guides, Manuals, Specification Sheets, Firmware Updates and Downloads for Digital Audio Labs products. The best way to stay up to date on new products and product features is through our mailing list here.
Please let us know if you have any questions that are not answered here.

Card Deluxe Legacy logo black
Card Deluxe Legacy logo black
LaChapell Audio tube preamps and 500 series logo black
Powershape integrated mixer amplifier with DSP logo black
Digital Audio Labs Logo - Black
Livemix personal monitor system logo - black

LIVEMIX

LIVEMIX FIRMWARE v4.0

A new firmware update for Livemix is available. This update brings continued compatibility with current production CS-DUO and CS-SOLO units and compatibility with Dante Domain Manager. Please read ALL the instructions inside each update package before starting the update.

SHOULD I UPGRADE?

This is a fairly big update that changes how Livemix subscribes to Dante Channels. With this update, Dante Controller must be used for channel subscriptions. All Dante related screens are removed from the CS-DUO and CS-SOLO units. It is also a critical update to ensure continued compatibility with all current production Livemix components.

DO NOT UPDATE IF…

If you assign Dante channels with the Dante Assign tool on the CS-DUO or CS-SOLO. This update removes the ability to subscribe to Dante channels directly on the CS-DUO or CS-SOLO. Subscriptions will need to be set up on the free Dante Controller software.

WHICH DANTE UPDATE DO I NEED?

To update your Dante Option Card, you will need the correct DNT file AND the Dante Updater from Audinate. Once the update has been performed, future Dante updates will use the Dante Controller. Dante update files have a “.dnt” extension. Ensure you have the correct DNT for your Dante card.

If you have a LM-DANTE-EXP (first version) use the LM-DANTE-EXP updater.

If you have a LM-DANTE-EXP2, you will need to determine which revision it it. Your version will be printed on a sticker on the back of the Livemix Dante Option Card. If your LM-DANTE-EXP2 has no sticker, it will most likely be the Rev A/B.

LEGACY FIRMWARE

These packages are provided for roll-back and informational purposes only.

Current Livemix Versions

CS-SOLO/CS-DUO
4.0
MIX-16/MIX-32
4.0
DA-816
1.11
LM-DANTE-EXP
22.6.14.160
LM-DANTE-EXP2
22.6.14.160

FREQUENTLY ASKED QUESTIONS

Categories: Livemix, MIX16, MIX32

Livemix has a passcode feature for protecting certain settings. The passcode can lock out the Global Effects (channel EQ, Dynamics and HPF), Global Configuration (all global features including Global Templates), and Global MirrorMix.

Shielded cable is required for connecting both the AD-24 and the DA-816 to the MIX-16 or MIX-32. Shielded cable is not required for connecting a CS-SOLO or CS-DUO to the MIX-16/32 or connecting the LM-DANTE card to the Dante network. However, shielded is recommended.

Categories: DANTEEXP, Livemix, MIX16, MIX32

As of Livemix version 4.0, the Dante Controller is required for setting up Livemix on the Dante Network. Versions prior to 2.15 do not require the Dante Controller, although it’s use is recommended. You will also need to use Dante Controller to set the Master Clock for the Dante Network. See the LM-DANTE User Guide pg. 8 for assigning Dante Channels.

Categories: DANTEEXP, Livemix, MIX16, MIX32

AES67 is an interoperability protocol that promises the ability to share digital audio from non-compatible networks. As Dante is compatible with AES67, an AES67 network is possible but we do not offer support for creating an AES67 network.

Categories: Livemix, MIX16

The MIX-16 supports 16 personal mixes but has up to 24 channels.

Categories: Livemix, MIX16, MIX32

Livemix works with either analog or digital (Dante) input. With the AD-24 analog input unit you can connect TRS or DB25 connectors from your console or recording interface. For a Digital connection with Dante, plug directly into a switch. For other digital formats (MADI), you may need a format converter.

Categories: CSDUO, CSSOLO, Livemix, MIX16, MIX32

Livemix is able to select up to 24 channels from any of the available channels on the Dante network.

Categories: CSDUO, CSSOLO, Livemix, MIX16, MIX32

Livemix supports up to 24 input channels and provides 4 additional accessory channels (Ambient Mic, Intercom, Aux Input, and Metronome).

Categories: DANTEEXP, Livemix, MIX16, MIX32

You will need to select Sync to External if the word clock on our console is not set to slave or if you are using any other clock source. i.e Madi, AES50 etc.

Categories: DANTEEXP, Livemix, MIX16, MIX32

We recommend to make the Master clock the console or Dante card in the console. NOTE: There are two ways this can be done. 1) Set the console’s internal clock as Master, then using Dante Controller, set the console’s Dante card as Master clock (for the Dante Network) and also check box “Sync to External”. This will allow the card to stay synched to the console’s master clock. 2) Set the console’s internal clock to be slave of the console’s Dante card. Using Dante controller, set the console’s Dante card as Master clock.

Categories: Livemix, MIX16, MIX32

Livemix has a passcode feature for protecting certain settings. The passcode protects Global Effects (channel EQ, Dynamics and HPF) and/or Global Configuration (all Global features including Global Templates).

Categories: Livemix, MIX16, MIX32

Livemix operates at 24-bit digital mixing and processing.

Categories: AD24, Cables, Livemix, MIX16, MIX32

The maximum supported CAT5e (shielded required) cable distance of 100 meters.

Categories: Cables, CSDUO, CSSOLO, Livemix, MIX16, MIX32

Each MIX-16/MIX-32 Control Surface port supports a maximum combined CAT5e (shielded recommended) cable distance of 100 meters.

Categories: Cables, DA816, Livemix, MIX16, MIX32

The maximum supported CAT5e (shielded required) cable distance of 100 meters.

Categories: Livemix, MIX16, MIX32

The Livemix system latency is a maximum of 1.5 ms.

Categories: DA816, Livemix, MIX16, MIX32

With feedback from our end users and dealers, we are continually making Livemix better with firmware updates. These USB ports are used for updating the firmware.

Categories: Livemix, MIX16, MIX32

We recommend placing the MIX-16 or MIX-32 near the stage. This will maximize the cable lengths for each personal mixer.

Categories: Livemix, MIX16, MIX32

48kHz has long been the standard for network audio, offering the combination of the most compatibility, fidelity and throughput.

LIVEMIX

The FREE Dante Controller by Audinate is required to use Livemix V4.0 with a Dante network. Download the Dante Controller direct from Audinate.

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