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SUPPORT

DIGITAL AUDIO LABS Customer and Product Support

Customer Support

Welcome to our support page. Here you will find all the User Guides, Manuals, Specification Sheets, Firmware Updates and Downloads for Digital Audio Labs products. The best way to stay up to date on new products and product features is through our mailing list here.

Please let us know if you have any questions that are not answered here.

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Card Deluxe Legacy Logo Black
LaChapell Audio Tube Preamps And 500 Series Logo Black
Powershape Integrated Mixer Amplifier With DSP Logo Black
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Livemix Personal Monitor System Logo - Black

LIVEMIX

Only the LM-DANTE-EXP is updatable at this time. The LM-DANTE-EXP has a single network port on the back.

Current Livemix Versions

CS-SOLO/CS-DUO

2.15

MIX-16/MIX-32

2.15

DA-816

1.10

LM-DANTE-EXP (only)

18.2.7.116

LM-DANTE-EXP2
(no update needed at this time)

18.3.13.127

FREQUENTLY ASKED QUESTIONS

Categories: Livemix, MIX16, MIX32

Livemix has a passcode feature for protecting certain settings. The passcode can lock out the Global Effects (channel EQ, Dynamics and HPF), Global Configuration (all global features including Global Templates), and Global MirrorMix.

Shielded cable is required for connecting both the AD-24 and the DA-816 to the MIX-16 or MIX-32. Shielded cable is not required for connecting a CS-SOLO or CS-DUO to the MIX-16/32 or connecting the LM-DANTE card to the Dante network. However, shielded is recommended.

Categories: DANTEEXP, Livemix, MIX16, MIX32

Dante Controller is not needed for setting up Livemix on the Dante Network. However, you will need to use Dante Controller to set the Master Clock for the Dante Network. See the LM-DANTE User Guide pg. 8 for assigning Dante Channels.

Categories: DANTEEXP, Livemix, MIX16, MIX32

AES67 is an interoperability protocol that promises the ability to share digital audio from non-compatible networks. As the AES67 standard is not fully implemented at this time, AES67 is not yet supported.

Categories: Livemix, MIX32

The MIX-32 supports 32 personal mixes and up to 24 channels.

Categories: Livemix, MIX16, MIX32

Livemix works with either analog or digital (Dante) input. With the AD-24 analog input unit you can connect TRS or DB25 connectors from your console or recording interface. For a Digital connection with Dante, plug directly into a switch. For other digital formats (MADI), you may need a format converter.

Categories: CSDUO, CSSOLO, Livemix, MIX16, MIX32

Livemix is able to select up to 24 channels from any of the available channels on the Dante network.

Categories: CSDUO, CSSOLO, Livemix, MIX16, MIX32

Livemix supports up to 24 input channels and provides 4 additional accessory channels (Ambient Mic, Intercom, Aux Input, and Metronome).

Categories: DANTEEXP, Livemix, MIX16, MIX32

You will need to select Sync to External if the word clock on our console is not set to slave or if you are using any other clock source. i.e Madi, AES50 etc.

Categories: DANTEEXP, Livemix, MIX16, MIX32

We recommend to make the Master clock the console or Dante card in the console. NOTE: There are two ways this can be done. 1) Set the console’s internal clock as Master, then using Dante Controller, set the console’s Dante card as Master clock (for the Dante Network) and also check box “Sync to External”. This will allow the card to stay synched to the console’s master clock. 2) Set the console’s internal clock to be slave of the console’s Dante card. Using Dante controller, set the console’s Dante card as Master clock.

Categories: Livemix, MIX16, MIX32

Livemix has a passcode feature for protecting certain settings. The passcode protects Global Effects (channel EQ, Dynamics and HPF) and/or Global Configuration (all Global features including Global Templates).

Categories: Livemix, MIX16, MIX32

Livemix operates at 24-bit digital mixing and processing.

Categories: AD24, Cables, Livemix, MIX16, MIX32

The maximum supported CAT5e (shielded required) cable distance of 100 meters.

Categories: Cables, CSDUO, CSSOLO, Livemix, MIX16, MIX32

Each MIX-16/MIX-32 Control Surface port supports a maximum combined CAT5e (shielded recommended) cable distance of 100 meters.

Categories: Cables, DA816, Livemix, MIX16, MIX32

The maximum supported CAT5e (shielded required) cable distance of 100 meters.

Categories: Livemix, MIX16, MIX32

The Livemix system latency is a maximum of 1.5 ms.

Categories: DA816, Livemix, MIX16, MIX32

With feedback from our end users and dealers, we are continually making Livemix better with firmware updates. These USB ports are used for updating the firmware.

Categories: Livemix, MIX16, MIX32

We recommend placing the MIX-16 or MIX-32 near the stage. This will maximize the cable lengths for each personal mixer.

Categories: Livemix, MIX16, MIX32

48kHz has long been the standard for network audio, offering the combination of the most compatibility, fidelity and throughput.

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